Refund policy

Last updated: August 2, 2026

At Lullo, we stand behind our Magnesium Glycinate. If it doesn't work for you, we make it right — simply and honestly. Please read this policy in full so you know exactly how it works.

The Lullo 60-Day Money-Back Guarantee

If you are not satisfied with your results, you may request a full refund of your purchase price within 60 days of your delivery date — no return shipment required. Keep the bottle; we'll refund you anyway.

How to claim your guarantee:

Email help@lullo.us within 60 days of delivery.
Include your order number and the email address used at checkout.
Tell us briefly why the product didn't work for you (this helps us improve — your refund is not conditional on the reason).

Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.

Guarantee Terms & Limits

The guarantee covers the purchase price of the product. Original expedited shipping fees (if any) are non-refundable.
The guarantee is limited to one (1) refund per customer, household, and shipping address, lifetime. Subsequent orders are not eligible for the satisfaction guarantee (defective or damaged items are always covered — see below).
For multi-jar bundles, the guarantee applies to the full bundle on your first claim only.
Subscription orders: the guarantee applies to your first subscription shipment. Later renewal shipments may be refunded only if unopened and returned (see "Standard Returns" below).
Refund requests made more than 60 days after delivery are not eligible.
We reserve the right to deny refund requests that show indicators of abuse or fraud, including repeated claims across aliases, addresses, or payment methods.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email help@lullo.us within 14 days of delivery with:

Your order number, and
Clear photos of the product, the damage/defect, and the shipping packaging.

Photo proof is required for all damage and defect claims. Once verified, we will send a free replacement or issue a full refund — your choice. Damaged/defective claims do not count against your one-time guarantee limit.

Standard Returns (Non-Guarantee)

Outside the guarantee, we accept returns of unopened, unused products in original sealed condition within 30 days of delivery.

You must email help@lullo.us first to receive a Return Authorization (RA) and the correct return address. Returns sent without an RA cannot be processed or refunded.
Return shipping is paid by the customer. We strongly recommend a tracked service; we are not responsible for return shipments lost in transit, and no refund can be issued for a return we never receive.
Refunds are issued after we receive and inspect the return, less original expedited shipping fees (if any).
Opened supplement bottles cannot be restocked or resold and are not eligible for standard return — that's what the 60-day guarantee is for.

Order Cancellations

We process orders quickly. If you need to cancel, email help@lullo.us as soon as possible. Once an order has entered fulfillment, it can no longer be canceled, but the guarantee above still applies after delivery.

Chargebacks

If you have any issue with your order, please contact us first at help@lullo.us — we resolve nearly every issue faster than a bank dispute. Chargebacks filed without first contacting us may be contested with our records of this policy, delivery confirmation, and correspondence.