Shipping policy

Last updated: August 2, 2026

Thank you for shopping with Lullo (lullo.us). Every bottle is manufactured, quality-checked, and shipped from our fulfillment facility in the United States.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). During high-volume periods, processing may take up to 5 business days. You'll receive a confirmation email when you order and a tracking email when your package ships.

Shipping Times & Rates

Destination	Estimated Delivery*	Cost
United States	3–8 business days	FREE
Canada	7–15 business days	Calculated at checkout
International (all other countries)	10–21 business days	Calculated at checkout

*Delivery estimates begin after your order ships, not from the moment of purchase. Estimates come from our carriers and are not guaranteed. Occasional delays may occur due to carrier volume, weather, customs, or other events outside our control.

Tracking

Every order includes tracking, emailed to you at dispatch. Please allow 24–72 hours for tracking to update after you receive your number.

International Orders: Customs, Duties & Import Rules

International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are not included in our prices or shipping fees.
Some countries restrict the import of dietary supplements. It is the customer's responsibility to confirm that magnesium supplements may be imported into their country. Orders seized, rejected, or destroyed by customs due to local import restrictions are not eligible for refund.
If a package is returned to us because duties were refused or delivery was declined, we can refund the product price less original shipping costs once received.

Wrong Address & Delivery Issues

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you catch a mistake, email help@lullo.us immediately — we can usually correct it before fulfillment.
If tracking shows delivered but you can't locate your package, check with household members, neighbors, and your mail room, then allow 48 hours (carriers sometimes scan early). If it still hasn't appeared, contact us within 7 days of the marked delivery date and we'll work with the carrier to resolve it.
If tracking shows no movement for 10+ business days (domestic) or 25+ business days (international), contact us and we'll investigate, replace, or refund as appropriate.